• Where are the Gymboree Play & Music virtual classes held?
    All classes are online.
  • How will I be able to get online for my classes?
    When you reserve a class online, you will receive a confirmation email with a specific link to the class.
  • Are the class themes the same each week?
    Play & Learn and Baby themes will change every week. School Skills themes will change every two weeks. Music themes will change every three weeks.
  • Can I use the membership I bought for virtual online classes at my local Gymboree Play & Music location?
    Your virtual membership is only for these specific online classes. Please check with your local site to view their site offerings which may include other online programs. Please find your location at https://www.gymboreeclasses.com/en/find-location/
  • What happens if the class is full that I would like to attend?
    You can be added to the waitlist once you make a reservation in a full class. Once someone cancels their reservation in a full class, you will get an email notification of the available spot online. You may then reserve your online reservation.
  • What is your refund policy?
    We do not offer refunds on virtual class memberships.
  • What happens if I miss a class? What is your make-up policy?
    We do not offer make-up classes for online virtual classes.
  • How do I cancel my membership?
    Login to your account on our website and cancel your membership at any time.
  • What if I have more questions?
    Please email our team at onlineclasssupport@gymboglobal.com
  • I have multiple children in my family. Can I bring two or more children to the same class?
    Yes, you can have multiple children from your family in one class. For the proper educational value of our programs, please ensure that your child is in the proper age group for the class. Our Family Play & Learn and Family Music are best for all children ages 6 months through 6 years and is a multi-age level program. Our other programs are age-specific.
  • Class Check-in Instruction
    1. Choose your enrollment option to purchase a membership.
    2. Once enrolled, you MUST check in to your classes to reserve your spot and get class link.
    3. Scroll down to the “Class Calendar”, find the classes that you are enrolled in and click the “Member Check In” button to reserve your spot.
  • What do I receive when I purchase a Baby Play & Learn Membership?
    You can enjoy unlimited Baby Play & Learn classes each week. You need to reserve the class on the website to receive the class link. This class size is limited to create an intimate bonding time with parents and babies.
    When you enroll in Baby Membership you will also have access to our extensive collection of full length baby videos and short educational videos. The recorded baby videos have similar activities to our live online baby classes. You can choose the best time to watch with your baby. Please note - you will receive an email to create your Video Library account within one business day of enrollment.
  • What do I receive with a Preschool Play & Prep with HOMER membership?
    You can enjoy one Preschool Play & Prep with HOMER class each week. You need to reserve the class on the website to receive the class link. Our specially trained teachers will create a personalized learning experience in a small group setting for your preschooler.
    When you begin your Preschool Play & Prep with HOMER membership, you’ll receive a free 3-month subscription to HOMER’s early learning app for ages 2-8. The HOMER program offers a personalized learning journey that grows with children and build essential skills — from letters and sounds to sight words, to eventually reading and spelling. Please note - you will receive an email to create your HOMER account within one business day of enrollment.
  • What do I receive with a School Skills membership?
    You can enjoy one School Skills class each week. You need to reserve the class on the website to receive the class link. Our specially trained teachers will create a personalized learning experience in a small group setting for your preschooler.
  • What do I receive with a Music & Play Membership?
    You can enjoy unlimited Toddler Play & Learn, Family Play & Learn, and Family Music classes. You still need to reserve the class online to receive the class link.
  • Are the music class themes the same each week?
    Music themes will change every three weeks.
  • What happens if I don’t have the manipulatives for the Core Math Skills class?
    We highly encourage you to purchase the recommended manipulatives, but if this is not possible, there are some alternatives you can use. For counting and simple hands-on math problems, you can use any other kind of manipulative: LEGOs, counting bears, small blocks, small plastic/wood animals, cars, etc. You could also cut out some squares of different colored paper. You will want to have at least 19 of these small manipulatives. For the building activities, we encourage you and your child to observe and participate by helping to answer some of the teacher’s questions.
  • What happens if I miss a Core Math Skills class?
    We do not offer make-up classes for online virtual classes.
  • Does the Core Math Skills class build on skills, do I need to start on week one?
    We encourage you to download the homework packets from the previous weeks to help your child practice some of the concepts explored during the weeks that were missed.