Frequently Asked Questions (FAQs)
Is there a Gymboree Play & Music location near me?
With over 650 locations in over 33 countries, there should be a Gymboree Play & Music location near you. For U.S. and Canadian locations, please enter your zip in the Find a Location field at the top of this page. Click here for international locations.
How can I preview a free class?
You can sign up to preview a free class in several ways. If you click on the Free Class Pass promotion on this website, you will be directed to a page that you can print out and take to the location nearest you. Or, you can start by finding the location that is most convenient for you through the Find a Location link at the top of this page. Then choose the type of class at the appropriate age level on the calendar that appears and sign up for a Free Class online. Additionally, you can call the Gymboree Play & Music location most convenient for you and arrange for your Free Class preview.
How much do classes cost?
Gymboree Play and Music locations are independently owned and operated. Therefore, schedules and pricing guidelines vary between locations. For pricing information at your location, please find the location nearest you and view the calendar. Or, you may call the location directly. There is also a New Member (one-time only) fee and a few classes have additional fees for materials.
Why should I enroll my child in a Gymboree Play &
With over 30 years of experience, Gymboree's programs are designed by child-development experts to help provide children ages 0-5 with the cognitive, physical and social skills they need. Because children learn by playing, our classes feature age-appropriate activities that encourage children to problem-solve and think creatively. And because adults attend the classes too, you'll be an integral part of your child's learning and enjoyment. To read more, click here.
How do I enroll my child in a class?
To enroll in a Gymboree Play & Music class, start by finding the location most convenient for you. Then, determine the appropriate class program and level for your child and locate the class on the calendar for that location. Once you have found the class you are interested in, select "Enroll Now". The system will lead you through the enrollment process. Not all locations offer the ability to enroll online. In this situation, please call the location for information about enrolling.
If you need assistance finding a location or contacting a location, please call our Customer Service team members at 1-877-4-GYMWEB (1-877-449-6932), Monday through Friday, 6am to 9pm, Saturday, 7am to 3pm, or Sunday 8am to 4pm, PT.
Customers that are currently enrolled in Gymboree Play & Music should contact their local site before creating an online account. You will be issued a user ID and password that allows you to access your account information. If you create an online membership independently, you will not have access to your current and past enrollment information.
Can I enroll online for classes at more than one location?
Because Gymboree Play & Music centers are franchise-owned, multiple location enrollments cannot be processed in the same transaction. However, you can enroll in classes in separate transactions. Please call the locations to inquire about enrolling at multiple locations.
Can I bring more than one sibling to a Gymboree Play &
Our classes are designed to allow parents to interact and play with their child in order to maximize the child's success. If you have more than one child, there are ways for you and your family to experience a variety of classes at Gymboree. We welcome siblings to enroll in the same class in the appropriate age levels, and we also offer Family Classes in Gymboree Play & Learn, Art and Music. Check your local site's calendar or call your local site to find out when these classes are offered and options.
What are the benefits of being a Gymboree Play & Music Member?
At Gymboree we have so much to offer you and your child. You'll not only enjoy coming to class each week, but also Gymboree clothing discounts, free classes, parent handouts and more. Find out more about our great member benefits!
The Play & Music welcome kits (including the activated membership cards) are distributed via email at each Gymboree Play & Music location in the U.S. and Canada only.
After you join Gymboree Play & Music, Gymboree retail will send you an email with special discounts welcoming you to the Gymboree family. Make sure you stay on our email list so that we can notify you of upcoming members-only events.
How do I arrange a birthday party for my child and
Each Gymboree Play & Music location is independently owned and operated, so each location offers different party packages, pricing and scheduling. To obtain specific information, please contact your nearest location. To find out about our birthday party offerings, click here. You do not need to be a Gymboree Play & Music member to schedule a birthday party at one of our locations.
How do I purchase a Gymboree Play & Music gift certificate?
To give the gift of play, music or art, please contact one of our Customer Service team members at 1-877-4-GYMWEB (1-877-449-6932) or click here to purchase online at Gymboree.com. Our Customer Service hours are Monday through Friday 6am to 9pm, Saturday 7am to 3pm, and Sunday 8am to 4pm, PT.
| Back to top |
How do I schedule a makeup class?
Makeup classes can be scheduled directly with your Gymboree Play & Music location or on our website. To schedule a makeup class on the website, find your location and select the class and date you would like to makeup on the calendar. Select "Makeup" and the system will lead you through the process..
| Back to top |
How do I cancel a class?
Please contact your local Gymboree Play & Music location directly for class cancellation.
If I transfer my membership to a new location, do I have to pay
the membership fee again?
Gymboree Play & Music members pay a one-time fee for lifetime membership. This lifetime membership may be used at any Play & Music location worldwide.
What are the benefits of creating my membership online?
With an online membership, you have the ease and convenience of accessing your customer profile at any time, which includes the ability to schedule makeup classes and class enrollments.
Is it secure to enroll online with my credit card?
The security of our customers' personally identifiable information is of utmost concern to us. When credit card information is transmitted, we use the industry standard SSL (secure socket layer) encryption.
How do I unlock or reset my Gymboree Play & Music
Customers that are unable to reset or sign into their Gymboree Play & Music account should contact their local location for further assistance.
How do I unsubscribe my email address?
Should you no longer wish to receive emails about Gymboree Play & Music, please click here. If you are receiving emails from your local Gymboree Play & Music, you will have to be unsubscribed separately. You can contact the location directly for more information.
How can I be removed from my local Play & Music mailing list?
If you are subscribed to a local Gymboree Play & Music mailing list, please contact the location for further assistance.
There are no Gymboree Play & Music locations near me.
Can you please open one in my area?
Our Gymboree Play & Music locations are operated by franchise owners, and we cannot open a location until we find a party interested in purchasing and operating a franchise in your city. If you or someone you know is interested in learning more about opening a franchise in your area, please click here.
Do you sell Gymboree Play & Music toys, music, and DVDs?
We offer select items online at gymboree.com, and your local Gymboree Play & Music may have additional music, toys, DVDs, and other items available for purchase. Please contact the location nearest you to learn more about the items they have available for sale..
Where can I buy Gymboree Play & Music equipment?
At this time, all Gymboree Play & Music equipment is sold exclusively to Gymboree Play & Music franchise owners. The equipment is only available to the owners of each location and is not sold to the general public.